Enterprise Application Development
Web and desktop applications that carry your business processes: ERP and CRM modules, field operations, dealer and inventory management — integrated with your existing systems.
Maintenance and support
We stay after delivery: support with committed response times, regular releases and security updates, 24/7 monitoring and a monthly performance report.
Software is at its best the day it ships; everything after that depends on maintenance. Libraries disclose vulnerabilities, mobile operating systems force an annual release, browsers change behaviour, traffic grows. Unmaintained software does not decay gradually — it simply stops working one day.
Our maintenance contract has two halves. The reactive half is support with committed response times, for when something goes wrong. The proactive half is the work done before anything goes wrong: dependency updates, security patches, performance monitoring and capacity planning.
Every month we report what we did: tickets received and how fast they were resolved, updates applied, the cause of any outage and the measure taken, and the performance curves. There should never be a month where you cannot see what the contract bought you.
Scope
Support with committed response times
Response and resolution times defined per priority class, with out-of-hours access for critical failures.
Security updates
Regular dependency scanning, patching of disclosed vulnerabilities and scheduled version upgrades.
24/7 monitoring
Continuous monitoring of availability, error rate, response time and resource usage, with automatic alerting on threshold breaches.
Backup and recovery
Operating the backup regime, running restore drills and validating disaster-recovery scenarios.
Small-change allowance
A defined monthly development allowance: minor improvements and regulatory changes get done without waiting for a separate quote.
Monthly performance report
A regular report covering ticket statistics, outage records, applied updates and performance curves.
What you get
- A written SLA: priority classes, response and resolution times
- A ticket channel and a single point of contact
- Monitoring dashboard and alerting setup
- Monthly performance and activity report
- An annual security review
Technology and modules
Related services
Mobile App Development
Mobile apps for iOS and Android, drawn to the way your organization works. Design to store release, analytics setup to release management — from one team.
Integration and Automation
We make your systems talk to each other and automate the manual work: API development, data transfer, reporting and RPA solutions.
06 · Contact
Let's talk about your project
Briefly describe your need; we reply within one business day and schedule a free discovery call. You leave that call with a written summary of scope, rough timeline and budget range.
- info@sshyazilim.com
- Address
- İstanbul